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Returns

Can I Exchange / Return my online purchase?

Muki offers store credit, exchange or refund via your original payment method* on all full-priced clothing within 30 days (including weekends) of order receipt provided all return conditions are satisfied. (please refer to ‘conditions of return‘ section). Our change of mind policy does not apply to fitness accessories.

*Please note that Afterpay purchases are not eligible for refund & can only be returned for an online store credit.

CONDITIONS OF RETURN

You can return your order for exchange, refund or store credit provided the following conditions are satisfied:

  • Items are in original condition
  • Have not been worn, washed, altered or damaged
  • Have all original tags and stickers attached

Please note: all shipping costs associated with the return of goods are the responsibility of the customer.

HOW TO RETURN ONLINE PURCHASE

Please contact us via online returns form to request a Return Authorisation Number.

Please note: any items returned without a Return Authorisation Number will not be accepted.

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