Shipping Within Australia

How much will shipping cost?

Free Standard Shipping is offered to all domestic orders over $99 and will be applied at checkout.

Shipping is charged at a flat rate of $7.95 on all domestic orders under $99.

Express shipping is available at a flat rate of $15.

What are your delivery times?

All domestic orders are shipped via Australia Post from our Brisbane facility. To find out the anticipated delivery service for your location, please click here.

Handling Time

We aim to have orders sent out within 1-3 business days. Business days exclude weekends and Queensland Public Holidays.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep.

If you haven’t received your tracking information within 1-3 business days we suggest checking your junk mail before contacting customer support (our system sends at least 2 emails with your tracking information).

International Shipping

How much will shipping cost?

We provide our customers with two distinct shipping alternatives for international orders, each designed to cater to diverse preferences and requirements:

1. DHL Express:

Flat Rate: The DHL Express shipping option is available at a flat rate of $50 AUD.

Delivery Time: This service ensures a prompt delivery window of 3 to 7 business days to the majority of global destinations.

Tracking: Customers can seamlessly monitor the status of their shipment through the DHL official website, ensuring real-time visibility and peace of mind.

2. Australia Post International Standard:

Flat Rate: The Australia Post International Standard shipping option is competitively priced at a flat rate of $20 AUD.

Delivery Time: With a delivery timeframe spanning 7 to 30 business days, this option accommodates a more flexible schedule for customers.

Tracking: Every package shipped using this option is equipped with a tracking number, offering customers the ability to trace their shipment's progress. It is important to note that, upon reaching the destination country, the shipment will be seamlessly transitioned to and handled by the local shipping provider.

New Zealand Shipping

We offer our valued New Zealand customers three reliable shipping options, tailored to meet various preferences and needs:

1. Australia Post International Standard:

Free Standard Shipping is offered on all New Zealand orders over $170 AUD and will be automatically applied at checkout.

Shipping is charged at a flat rate of $10 AUD on all New Zealand orders under $170.

Delivery Time: 5 to 8 business days.

Tracking: Every package shipped using this option is equipped with a tracking number, offering customers the ability to trace their shipment's progress. It is important to note that, upon reaching the destination country, the shipment will be seamlessly transitioned to and handled by your local shipping courier.

2. Australia Post International Express:

Flat Rate: The Australia Post International Express shipping option is competitively priced at a flat rate of $20 AUD.

Delivery Time: 3 to 5 business days.

Tracking: Every package shipped using this option is equipped with a tracking number, offering customers the ability to trace their shipment's progress. It is important to note that, upon reaching the destination country, the shipment will be seamlessly transitioned to and handled by your local shipping courier.

3. DHL Express

Flat Rate: The DHL Express shipping option is available at a flat rate of $30 AUD.

Delivery Time: 1 to 2 business days

Tracking: Customers can seamlessly monitor the status of their shipment through the DHL official website, ensuring real-time visibility and peace of mind.

Which countries do you ship to internationally?

We ship to many countries around the world: United Arab Emirates, Austria, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States.

International Taxes & Duties

Kindly note that international orders may incur additional import taxes and duties. Typically, these duties are imposed upon the parcel's arrival at its destination and may differ across countries. When you shop with MUKI, you are responsible for any extra duties, so please consider this when placing your order.

Handling Time

We aim to have orders sent out within 1-3 business days. Business days exclude weekends and Queensland Public Holidays.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep.

If you haven’t received your tracking information within 1-3 business days we suggest checking your junk mail before contacting customer support (our system sends at least 2 emails with your tracking information).

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